Washington University Physicians Billing Service (PBS) handles all billing for any service provided by a Washington University physician practice. PBS coordinates the billing to the insurance claim offices and provides followup services however, it is the patient's responsibility to pay for a service, whether by private or public insurance or self-pay. All patients of Washington University Physicians are eligible for our assistance in collecting payment from their insurance companies, managed care organizations and HMOs for their medical charges.
NOTICE: We are moving to a new billing portal very soon. To make a payment by credit or debit card, call 314-273-0500 or 800-862-9980, press 1 for the automated payment system. Press 2 to make a quick payment with a Customer Service Representative, press 3 for billing questions, insurance or address updates. Representatives are available Monday-Thursday, 8:00am - 7:30pm and Friday 8:00am - 4:00pm.
How can I inquire about my balance?
Call the Patient Services line at (314) 273-0500 and select option 1 to access the 24-hour automated inquiry system, or select option 3 to speak with a representative. For billing questions from one of our Washington University Clinical Associate (WUCA) providers or the Heart Care Institute, select option 3 to speak with a representative. Our Fax number is (314) 273-0455.
You can access the Patient Service line at (314) 273-0500 and select option 1 to use our 24-hour automated inquiry system to make credit card payments, option 4 for questions regarding Health Exchange Marketplans, or option 3 to speak with a representative.
Or mail your payment to:
Washington University School of Medicine
P.O. Box 502432
St. Louis, MO 63150-2432
What payment options do I have?
If you have difficulties paying your balance in full, you can contact the Self-Pay representatives at (314) 273-0645 to establish payment arrangements.
Why am I receiving bills from the hospital and Washington University School of Medicine for the same services?
Washington University bills for all physician services, while the hospital is responsible for the billing of facility charges. For example, when you have an X-ray, two bills will be generated. Washington University bills for the radiologist reading of the film, and the hospital bills for the use of the equipment and the cost of the film itself.
How would I inform you of my new insurance information?
---present your physician's office with your new identification card on your next visit,
---contact the Patient Services line at (314) 273-0500 (option 3) to speak with a representative,
---if you receive an itemized statement, you may complete the insurance information section located on the back of the statement and return it to our office in the enclosed envelope.
Whose responsibility is it to obtain payment from the insurance company or HMO?
The patient is responsible for payment. However, we are happy to process the invoices and bill the insurance carrier on your behalf. We submit and follow-up with the carrier on your claim in an attempt to reach resolution. An itemized statement will be provided to the patient showing all amounts due after the insurance company has processed the claim. This may take several months, so we ask for your patience.
Physicians Billing Services does not process, submit or collect for hospital charges. This is because the physicians are employed by Washington University and work in a number of different hospital or outpatient settings. You will receive a separate bill or statement from the hospital, facility or service you used -- for example, from Barnes-Jewish Hospital, Missouri Baptist, Children's Hospital or from other facilities. However, our staff will be happy to help direct any patient with billing and collection questions to the most appropriate source. We do not gather medical information about you, obtain referrals from your primary doctor or collect related documentation for patient visits. These are handled through the physician offices when you are scheduled to consult a Washington University physician.