Patient Portal

Patient and Guest Services

We are dedicated to making sure your visit to the Washington University Medical Center campus is convenient and worry-free.  From driving directions and parking information to dining, banking, lodging and translation services, we want to make your visit as comfortable as possible.

For more details about patient & guest services at our hospitals, please use these links:

Barnes-Jewish Hospital
Concierge assistance is offered at no charge. Representatives are located at the information desks at the hospital and in the Center for Advanced Medicine and may be reached by calling (314) 362-5194 or by email at

St. Louis Children's Hospital
The Guest Services Information Desk, located on the hospital's first and second floor, can be reached by calling (314) 454.2615.

Shuttle Service
FREE shuttle service is provided on the medical center campus.  All shuttles display signs reading "Patient and Family Shuttle".  If you need a wheelchair accessible vehicle, please call (314) 362-0750.  Shuttles run about every 15-20 minutes and hours of operation vary by location.  Pick-up is at the entrance of the location.  

On-Campus Shuttle Route (7 am until 11 pm daily)

Barnes-Jewish Hospital (South)
    West Pavilion - street level
Barnes-Jewish Hospital (North)
    Center for Advanced Medicine
St. Louis Children's Hospital
Barnes Lodge

Off-Site Shuttle Route (7 am until 7 pm; Monday-Friday)

Hope Lodge - 4215 Lindell Blvd.
Ronald McDonald House - 4381 West Pine
Barnes Lodge - 4520 Clayton Avenue