Most Commonly Asked Questions About Physicians Billing Services
How can I inquire about my balance?
Call the Patient Services line at (314) 935-0500 and select option 1 to access the 24-hour automated inquiry system, or select option 2 to speak with a representative.
How can I make payments?
You can access the Patient Service line at (314) 935-0500 and select option 1 to use the 24-hour automated inquiry system to make credit card payments, or select option 2 to speak with a representative.
or mail your payment to:
Washington University School of Medicine
P.O. Box 502432
St. Louis, MO 63150-2432
What payment options do I have?
If you have difficulties paying your balance in full, you can contact the Self-Pay representatives at (314) 935-0645 to establish payment arrangements.
Why am I receiving bills from the hospital and Washington University School of Medicine for the same services?
Washington University bills for all physician services, while the hospital is responsible for the billing of facility charges. For example, when you have an X-ray, two bills will be generated. Washington University bills for the Radiologist reading of the film, and the hospital bills for the use of the equipment and the cost of the film itself.
Where is your office located?
The Washington University Physicians Billing Services offices are located at:
Center for Advanced Medicine
3rd Floor, Patient Services
St. Louis, MO, 63108
7425 Forsyth, Suite 301
Clayton, MO, 63105.
How would I inform you of my new insurance information?
- present your physician's office with your new identification card on your next visit, or
- contact the Patient Services line at (314) 935-0500 and select option 2 to speak with a representative, or
- If you receive an itemized statement, you may complete the insurance information section located on the back of the statement and return it to our office in the enclosed envelope.
Whose responsibility is it to get payment from the insurance company or HMO?
The responsibility for paying for medical treatment is ultimately that of the patient. However, we are happy to process the invoices and bill the insurance carrier on your behalf. We submit and follow-up with the carrier on your claim in an attempt to reach resolution.
An itemized statement will be provided to the patient showing all amounts due after the insurance company has processed the claim. This may take several months for the payment provider to make the payment, so we ask for your patience.
Remember: Our representatives are available to answer any questions or establish payment arrangements on your account.